Frequently Asked Questions
How long does shipping take?
We typically ship your orders within 1–2 business days. Most domestic orders arrive within 2–4 business days via our preferred courier.
Can I customize a photo card?
Of course! We love to work with you to create a custom photo card that fits your style perfectly. Just let us know your vision and we'll bring it to life.
Are your materials handmade?
Yes! Every creation at Made By Maxi is handcrafted by our team in our studio. We use premium, eco-friendly materials to ensure your items are as unique as you are.
Do you offer gift wrapping?
We offer complimentary gift wrapping for all orders. Simply let us know in the notes section at checkout, and we'll add a festive ribbon and tag for you.
What is your return policy?
We offer a 30-day return window for unused, unworn items in their original packaging. Please contact us before initiating a return to ensure a smooth process.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a unique tracking number. You can use this number to track your package in real-time.